Session Initiation Protocol (SIP) is still a work-in-progress, but it's beginning to bear fruit in small, controlled environments.
SIP offers the promise of supporting a wide range of services beyond basic telephony, including instant messaging, presence management, and voice-enabled, web-based e-commerce. It can enable powerful enterprise applications that reduce cost, improve user productivity, and strengthen customer interactions.
Over time, SIP services will expand and enhance existing business processes and procedures, becoming an extension of the way in which we work today.
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