Research: Key trends in mobile push email

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• Rim,
• Wider,
• Rollout,
• Microsoft Exchange

Rhetorik

Published: 26 Jun 2007 16:50 BST

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Push email solutions and technology 

We next explored the actual push email technology and solutions in use.

Mobile push email solutions

When considering broadly the types of mobile push email in use, almost three-quarters reported using solutions based on the RIM (BlackBerry) protocol. Around half had Microsoft solutions and around one-third were using email based on POP3. POP3 was most widely applied within smaller organisations, with almost half of SOHO respondents and over one-third of SMEs from our study claiming use.

When looking at these results, it should be noted that many respondents reported the use of more than one solution within their enterprise.

Figure 9: Mobile push email solutions in use

 

Q20: Which of the following mobile push email solutions are in use in your organisation? (Multiple responses)
Base: All respondents using push mobile email technology. (Total: 170)
Source: Rhetorik 2007

Push email technology

The main push email clients used were BlackBerry and Microsoft Direct Push. Almost three-quarters of these respondents reported use of a BlackBerry client on a RIM handset, and a further quarter used BlackBerry on a non-RIM device. BlackBerry was most prevalent within larger organisations, and less popular, but still significant, in the SOHO sector.

A wide range of other clients were acknowledged in use but few had any prominence in the overall survey. Most significant of the others were GoodLink and Seven, with Seven used for Java-based devices. RoadSync was used by around two percent of our sample together with the Palm operating system. Others of less significance included Chattermail for Treo, Oracle Mobile Push Mail, Vodafone Business Email and Intellisync.

Figure 10: Mobile push email clients in use

 

Q21 Which of the following mobile push email clients are in use? (Multiple responses)
Base: All respondents using push mobile email technology. (Total: 170)
Source: Rhetorik 2007

Of the servers in use, BlackBerry Enterprise Server for Microsoft Exchange predominates, with Microsoft Direct Push – MS Exchange 2003 and higher following in popularity. BlackBerry Enterprise Server for IBM Lotus Domino also has a following for Lotus Notes users. The only other server of significance is delivered as part of the Oracle Collaboration Suite.

Consistent with the findings for BlackBerry clients, BlackBerry Enterprise Servers are particularly popular with larger organisations.

Figure 11: Mobile push email servers in use

 

Q22: Which of the following mobile push email servers are in use? (Multiple responses)
Base: All respondents using push mobile email technology. (Total: 170)
Source: Rhetorik 2007

BlackBerry also has particular prominence with users in the finance and banking and government sectors for both enterprise servers and clients.

Go to section: Introduction, scope and methodology Executive summary Use of mobile email Trends in use of mobile email Push or pull? Drivers and restraints of push technology Push email solutions and technology User perceptions User wish list

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